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About us
Making West Sussex a safer place to live, work and visit, West Sussex Fire and Rescue Service responds to a range of emergencies across the county including fires, road traffic collisions, flooding and animal rescues. Our firefighters also respond to emergencies outside of West Sussex, assisting in both national and international search and rescue operations. We have a bold and strong commitment to improving the lives of our residents, especially when it comes to ensuring our communities feel safe.
Despite the challenges we are grappling with and those that lay ahead of our organisation and our sector, we have plans to meet this challenge 'head on'. You will find a passionate and dedicated team of staff across our organisation and a newly modelled senior team structure. For more information about West Sussex Fire and Rescue Service, please visit our WSCC Fire and Rescue page.
About the job
You will be part of a small team working to better enable the Fire Service to deliver its Integrated Risk Management Plan (IRMP) by supporting those who are most at risk from dwelling fires: People with physical and/or mental health, disability, smokers, social renting, HMOs, high risk households, carers, those with alcohol/substance misuse You play a vital role in supporting those who are most at risk of injury and death should a fire occur in their home.
You will undertake home Safe & Well visits around the County; engaging with our customers, providing fire safety guidance and advice and where necessary installing fire safety equipment.
Your Safe & Well visits will mainly involve you lone working, however, there may be occasions where you will be required to carry out a joint visit, working closely with other agencies for example social care, health and telecare services.
You will be prioritising your workload in order to accurately conduct, record and report your Safe & Well visits to meet the needs of customers/departments requirements and you will be using your initiative to independently respond and adapt to unanticipated problems or situations.
In order to conduct your Safe and Well visits and carry the required tools and equipment, you will be assigned a service vehicle to drive.
Key Skills:
- Ability to quickly assimilate varied and complex information with consideration to the issues, risks, resource implications in order to make effective decisions and influence the customer to adopt the most appropriate course action.
- Demonstrate providing a customer focused, high-quality service with excellent attention to detail, and gaining the trust and confidence of customers.
- Excellent communication, especially verbal skills, with the ability to engage and influence to achieve positive outcomes with a customer focused approach.
- Ability to think laterally and to adapt to changing situations in a measured and flexible manner in order to tailor the advice and guidance provided to suit any change in circumstance.
- Ability to organise/prioritise work, co-ordinating a variety of tasks in a clear and logical way to meet agreed deadlines and provide accurate records and reports.
Qualifications and/or experience:
Essential
- Experience of working in either a care background or fire service environment.
- Educated to A-level, or equivalent qualification, or experience demonstrating that level of applied knowledge.
- Full, valid UK driving licence
Desirable
- Experience of conducting risk assessments, delivering fire safety or care/wellbeing advice and installing equipment in the homes of our customers.
- Technical knowledge of fire safety and the use of specialist equipment
Reward and benefits
The reference number for this role is CPP00337.
For an informal conversation or for further information regarding the role, please contact Alistair Evans (Hiring Manager) at Alistair.Evans@westsussex.gov.uk. For issues or queries regarding your application please contact hrrecruitment@westsussex.gov.uk.
To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults
This post is subject to satisfactory references, health check.
West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.
For information regarding your eligibility to apply for this role under our Disability or Veteran’s Guaranteed Interview Scheme, this can be found on our application help page.
Interview date: 07 June 2021
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