Fire sector jobs

Joint Fire Control Room Operators - Surrey Fire and Rescue Service (REF: JFCO:SFRS)

This opportunity is seeking suitable individuals to be placed in a pool of suitable candidates. The pool will have a validity period of 12 months and is not a guarantee that a role become available in that time scale.

Listed 16 September 2021

Surrey Fire and Rescue Service has the responsibility of protecting over one million people who live in the 650 square miles of Surrey. The Service employs just under 700 people across the County in a variety of roles. Comprising both uniformed personnel and support staff, they all share one vision: With you, making Surrey safer. We do this by:

  • Serving the needs of our community.
  • Flexibly responding to a constantly changing environment.
  • Recognising and embedding diversity in everything we do
  • Solving challenges through intelligence driven collaboration, innovation and improvement.

Surrey Fire and Rescue is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups.

The values below will be crucial in delivering our corporate strategy and are what we draw on to make a difference for Surrey residents. We expect all our staff to embody these values.

  • Fairness and Respect – We embrace diversity and promote a culture of inclusivity.
  • Responsibility – We are answerable for our decisions and actions.
  • Professionalism - We will always be the best we can be.
  • Honesty and integrity – We are truthful and trustworthy. 

Do you want to make a difference? Can you work under pressure? Are you a team player? If the answer is yes, then this could be the role for you!

Surrey Fire and Rescue Service are recruiting for Mobilising Control Room Operators to be in a pool for vacancies based in Salfords, Surrey, covering the three counties of Surrey, West Sussex and East Sussex.

The Mobilising Controls operates 24 hours a day, 365 days of the year providing call receipt, call handling and mobilisation. The Control Room Operators work a rotating shift pattern of 42 hours a week including days, nights and weekends

The successful applicants will form an integral part of a team whose priority is to receive emergency calls from members of the public, mobilise fire engines and firefighters who respond to a wide range of incidents throughout the three Counties, including assisting other emergency services and partner agencies.

The successful applicants will:

  • answer, advise, record and action emergency calls
  • assist in the continued management of incidents
  • carry out a variety of emergency and non-emergency tasks to support and maintain an effective Fire Service response
  • have the ability to work under pressure in a fast changing environment
  • have a positive and flexible attitude to all aspects of work
  • be able to work as part of a team and act on own initiative
  • be able to undertake intensive initial training and study in own time
  • have a good level of commitment to own development
  • have the opportunity to undertake an NVQ Level 3

Applicants must have - (please address these areas in your supporting statement)

  • a good standard of education to GCSE level or equivalent including English language
  • excellent fast and accurate keyboard skills
  • excellent verbal and written communication skills
  • a confident telephone manner

Format of selection process

  • Stage 1 - Application form and supporting statement is submitted
  • Stage 2 - Shortlisted applicants will be invited to attend an interview
  • Stage 3 – Successful applicants will be invited to to undertake an SHL assessment which will assess your accuracy, speed and attention to detail.

Interviews: 8th, 9th, 11th and 12th November 2021 (Please note there is the potential for this to be held over MS Teams)

  • Candidates selected to completed SHL assessments will be asked to complete these by 22 November 2021.
  • Appointment is subject to medical clearance following completion of relevant medical questionnaires and basic DBS

If you would like to discuss the role please contact either; Lucinda Baker - Lorraine Coppard –

Closing date: 15 October 2021

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